* 5 year data retention
* Advanced Queue Participation
* Whisper, Spy, Barge
* Call Recording
* Agent Browser application
* Advanced Agent Wallboard
* Agent Workspace
* Agent Analytics
* Real-time Integration framework
* (Webhooks)
* Call Dispositioning
* Pause Code
* Cost Reporting and Tracking
* Global Contacts
* CRM Tagging
* Geographic Number Porting
* Extension Permission management
* Telephonic Support
* Manager Access - Includes:
- Scheduled Reports,
- team management
- elevated access
Take Up to 1000 Users/session
* Advanced Queue Participation
* Whisper, Spy, Barge
* Call Recording
* Agent Browser application
* Advanced Agent Wallboard
* Agent Workspace
* Agent Analytics
* Real-time Integration framework
* Webhooks
* Call Dispositioning
* Pause Code
* Cost Reporting and Tracking
* Global Contacts
* CRM Tagging
* Geographic Number Porting
* Extension Permission management
* Telephonic Support
* Scripting
* Outbound Campaign Builder
* Dialer Participation
* Manager Access
* Scheduled Reports
* team management
* elevated access
Take Up to 10000 Users at Once